Frequently Asked Questions

Do I need to order my rental linens/items in advance?

We strongly recommend that you place your Martha’s Vineyard Linen & Rentals order when you confirm your vacation accommodations. You can rent linens/items when you arrive on Martha’s Vineyard, but we cannot guarantee we will have all items in stock. We will always do our best to accommodate your linen/item rental needs.

Do you offer contactless delivery and pick up?

Yes, contactless delivery is currently available and will continue to be an option even as the COVID-19 pandemic subsides.

Can I pay when the reservation starts?

No. We require full payment at the time of booking. We are holding your items for you and are not making the items you’ve reserved available to other potential customers—kind of like a vacation rental reservation.

What is the reservation/payment policy?

All orders must be entered online and paid in advance. We accept MasterCard, Visa, American Express, Discover JCB and Diners Club.

Is there a minimum rental period?

No. You can rent linens/items as short as 1 day.

I have allergies. How are the linens laundered?

All of our linens are professionally laundered using hypoallergenic wash formulas designed for individuals with sensitive skin or chemical allergies.

Are beach gear clean and sanitized?

Yes! We require that all our items is meticulously clean. Items are inspected and cleaned after every pickup and then inspected and cleaned again before the next delivery. We use organic and/or non-toxic cleaners.

Do I have to be at my rental property when Martha’s Vineyard Linen & Rentals delivers or picks up the linens/items?

You do not need to be present when we deliver or pick-up rental linens. If you are not present for the delivery on your arrival date your linens will be left by the front door of your vacation home rental. At the end of your stay, simply place all of the linens back in the provided bag and leave outside the front door for pick-up by 12:00p.m.

Am I responsible for missing or damaged linens:

Yes. Any missing or damaged rental linens are subject to additional charges (listed below) to the credit card on file. Please do not use hand towels or facecloths as cleaning rags.

  • One King size sheet – $36.00
  • One Queen size sheet - $34.00
  • One Full size sheet – $32.00
  • One Twin size sheet – $28.00
  • Pillowcase – $12.00
  • Bath towel – $16.00
  • Hand towel – $8.00
  • Wash cloth – $6.00
  • Bath mat – $10.00
  • Beach towel – $16.00
  • Kitchen towel - $6.00
  • Twin to king converter kit - $50.00
  • Twin bed topper - $42.00
  • Queen/Full bed topper - $46.00
  • King bed topper - $52.00
  • Twin size blanket - $42.00
  • Queen/Full size blanket - $46.00
  • King size blanket - $52.00
  • Zipper pillow protector - $8.00

What if I need to cancel a rental order?

Cancellations must be made at least 72 hours in advance to receive a full refund minus $25 processing fee. Refunds are not issued for cancellations with less than 72 hours notice.

If I find linens/items provided by the homeowner, can I return for a refund?

You are welcome to return early, but no refund will be issued. Refunds are only issued if the rental order is canceled 72 hours in advance.